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Welcome to the help center. You can find tips and tutorials on using our products and answers to frequently asked questions.

ID Requirements

The Australian Federal Government has refined legislation under Anti-Money Laundering requirements for licensed Sports Bookmakers to perform mandatory identification validation on all customers.

Sportsbet.com.au provides 3 easy ways for you to complete your 100 Points of ID.


Automatic Verification

Veda AdvantageSportsbet.com.au uses the secure services of Veda Advantage Solutions to run a 100 point ID check on the details you provide when you make your first deposit. Should the ID check be successful you will receive an email confirming your identity has been verified. Should the Veda ID validation service not be successful, we will send you an email 30 days after your first transaction, advising you that you are required to verify your ID by one of the below methods.

Please Note: Veda does not provide sportsbet.com.au with any personal financial data.


Online Verification

Edentiti LogoSportsbet.com.au has worked with the providers of Edentiti to develop a secure and easy online tool to meet your account identification requirements. To successfully be verified online, we will need to be able to confirm the current address listed on your sportsbet.com.au account against either the White Pages, Australian Electoral Roll or Victorian Driver’s Licence Databases. You can access Edentiti by clicking on the ‘Verify Me’ button inside My Account.

Please Note: If you cannot see the ‘Verify Me’ button inside My Account, it means you don’t need to worry about doing your ID!


Certified Documents

Certified DocumentsIf you have been unable to verify your identity through Automatic or Online verification methods, sportsbet.com.au will require you to send us Certified Documents that have been validated by an authorised person.

To assist you in completing your identification by Certified Documents, Please Click Here to download our ‘Identification by Certified Copies’ Form.

Simply download and print this form, photocopy your identification documents and take them to an authorised person listed on the form. Once this has been completed, send the form and identification to sportsbet.com.au via one of the below methods -

Email: verification@sportsbet.com.au

FREEFAX: : 1800 131 238

POST: PO BOX 4755, MELBOURNE, VIC, 3000

Having trouble? Please Click Here for the Certified Document Help Sheet


Frequently Asked Questions:

Q: I have completed the 100 Points of ID for my account. Can I withdraw funds now?
A: The answer is most likely yes, however if you have deposited into sportsbet.com.au via a credit or debit card, please look at our Credit/Debit Card Verification section and make sure you have completed that too.

Q: Have I completed the 100 Points of ID for my account? I’m not too sure.
A: Go into My Account and check if the ‘Verify Me’ Link is there. If the link is active on your account it means you have not yet completed the verification, if it’s not it means you don’t need to worry about doing your ID!

Contact Us

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Customer Service hours (AEST)

8am - 11pm (Mon - Sat)

9am - 9pm (Sun)

Customer Service

Phone: 1800 990 907

International: +61 3 8631 6060

Email: Click here

Fax: 1800 131 238

Fax(International): +61 8 8941 2411

Phone Betting

(only placing wagers, open 24 hours)

Racing betting line: 1800 132 387

Sports betting line: 1800 138 238

International: +61 8 8982 6300

Postal Address

GPO Box 4755

Melbourne, VIC, 3001

Email Address

Identity & Credit Card Verification

verification@sportsbet.com.au

Tipping

tipping@sportsbet.com.au

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marketing@sportsbet.com.au

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