Welcome to the help center. You can find tips and tutorials on using our products and answers to frequently asked questions.
The Australian Federal Government has refined legislation under Anti-Money Laundering requirements for licensed Sports Bookmakers to perform mandatory identification validation on all customers.
Sportsbet.com.au provides 3 easy ways for you to complete your 100 Points of ID.
Sportsbet.com.au uses the secure services of Veda Advantage Solutions to run a 100 point ID check on the details you provide when you make your first deposit. Should the ID check be successful you will receive an email confirming your identity has been verified. Should the Veda ID validation service not be successful, we will send you an email 30 days after your first transaction, advising you that you are required to verify your ID by one of the below methods.
Please Note: Veda does not provide sportsbet.com.au with any personal financial data.
Sportsbet.com.au has worked with the providers of Edentiti to develop a secure and easy online tool to meet your account identification requirements. To successfully be verified online, we will need to be able to confirm the current address listed on your sportsbet.com.au account against either the White Pages, Australian Electoral Roll or Victorian Driver’s Licence Databases. You can access Edentiti by clicking on the ‘Verify Me’ button inside My Account.
Please Note: If you cannot see the ‘Verify Me’ button inside My Account, it means you don’t need to worry about doing your ID!
If you have been unable to verify your identity through Automatic or Online verification methods, sportsbet.com.au will require you to send us Certified Documents that have been validated by an authorised person.
To assist you in completing your identification by Certified Documents, Please Click Here to download our ‘Identification by Certified Copies’ Form.
Simply download and print this form, photocopy your identification documents and take them to an authorised person listed on the form. Once this has been completed, send the form and identification to sportsbet.com.au via one of the below methods -
Email: verification@sportsbet.com.au
FREEFAX: : 1800 131 238
POST: PO BOX 4755, MELBOURNE, VIC, 3000
Having trouble? Please Click Here for the Certified Document Help Sheet
Q: I have completed the 100 Points of ID for my account. Can I withdraw funds now?
A: The answer is most likely yes, however if you have deposited into sportsbet.com.au via a credit or debit card, please look at our Credit/Debit Card Verification section and make sure you have completed that too.
Q: Have I completed the 100 Points of ID for my account? I’m not too sure.
A: Go into My Account and check if the ‘Verify Me’ Link is there. If the link is active on your account it means you have not yet completed the verification, if it’s not it means you don’t need to worry about doing your ID!
Click here to email the
customer service team
8am - 11pm (Mon - Sat)
9am - 9pm (Sun)
Phone: 1800 990 907
International: +61 3 8631 6060
Email: Click here
Fax: 1800 131 238
Fax(International): +61 8 8941 2411
(only placing wagers, open 24 hours)
Racing betting line: 1800 132 387
Sports betting line: 1800 138 238
International: +61 8 8982 6300
GPO Box 4755
Melbourne, VIC, 3001
Identity & Credit Card Verification
Tipping
Offers or Sponsorships
Affiliate Services